Packages are usually dispatched the following working day after receipt of payment and are shipped via Royal Mail, My Hermes with tracking or Interlink Express with tracking. However, if we are busy, it may take up to 3 working days for us to ship your item, unless you have paid for next day delivery, in which case your order will be dispatched the same day or following day..
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We charge a flat fee of £3.00 for all order, unless you spend over £30 in which case shipping is free. Next day delivery is an extra £3.00 and guarantees priority treatment. Please note we subsidise the shipping costs to make it easier for everyone. We may have to review this policy in the future depending on changes from Royal Mail and other carriers.
Please note some products may be oversized, too fragile or prohibited to be shipped. In which case, we will contact you to discuss solutions.
Boxes are amply sized and your items are well-protected using bubble wrap and other systems when necessary.
If requesting next day delivery, please note our cut-off time is 10am. Any order placed after that time, will be sent the following day. Also, next day delivery applies only Monday to Friday. So an order placed on Monday morning will reach you on Tuesday, however an order placed on a Friday morning, will be with you on Monday and if ordered on Friday afternoon, will be with you on Tuesday.
If you select Interlink Express as the courier, you will receive, either via email or via text message, on the day of delivery a one-hour time slot, allowing you to know when the parcel is coming.