Postage is free for all orders to the UK, unless you spend less than £30 in which case a small handling fee of £3 applies. Next day delivery to most of the UK is an extra £4.99 and guarantees priority treatment.The only exception is for "oversize" items (for instance flexible track over 90cm) in which case Parcel Force is the only shipping option.
Postage to the rest of the world is based on destination and value of the order and varies from £6 to £14.90. We are unable to ship oversize items internationally.
Packages are usually dispatched the following working day after receipt of payment and are shipped via Royal Mail or UPS with tracking. However, if we are busy, it may take up to 3 working days for us to ship your item, unless you have paid for next day delivery, in which case your order will be dispatched the same day or following day.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Please note we subsidise the shipping costs to make it easier for everyone. We may have to review this policy in the future depending on changes from Royal Mail, Parcel Force and other carriers.
Some products may be oversize, too fragile or prohibited to be shipped. In which case, we will contact you to discuss solutions. This applies for instance to certain paints, aerosols and batteries.
Boxes are correctly sized and your items are well-protected using bubble wrap and other systems when necessary. When possible we recycle boxes and packing material from suppliers. This is to protect the environment and save you money, so we expect you to tolerate sometimes weird looking packaging and packing material.
If requesting next day delivery, please note our cut-off time is 9am. Any order placed after that time may be sent the following day. Also, next day delivery applies only Monday to Friday. So an order placed on Monday morning will reach you on Tuesday, however an order placed on a Friday morning will be with you on Monday and if ordered on Friday afternoon, will be with you on Tuesday. A surcharge may apply to remote areas (Northern Ireland, Highlands, Channel Islands, etc.)
Depending on the courier we use, you may or may not receive an email with tracking details from the courier.
We reserve the right to change couriers, merge orders and split orders to provide the best possible service. If we do so, the amount you pay will stay the same.
In rare instances, we may notice at packing time an item not to be in the condition you expect: for example, we may notice a malformed sprue or a damaged part. If this is the case, we will usually not send the item and refund you the item. The rest of your order will be processed as normal.